BSNL HRMS Employee: Login Guide, Features, Uses, Benefits, FAQs

BSNL employees use the SVP/ESS Portal (Self-Service HRMS) to access HR-related functions via:

1. Accessing the Portal

• Corporate intranet: https://svp.bsnl.co.in/
• Internal ESS portal (SAP NetWeaver Fiori): https://eportal.erp.bsnl.co.in/irj/portal

2. Enter Personnel Number & Password

• Use your Personnel No.—the last eight digits of your HRMS number.
  (e.g., HRMS 200201527 ⇒ Personnel 00201527)
• Enter your current password.

3. First-Time Login / Password Creation

• On first login (or password reset), enter your Personnel No. to receive an OTP via SMS on your registered mobile.
• Use the OTP to create a new password, then log in normally.

4. Forgot Password

• Use the Forgot Password link on the login page.
• Follow the OTP-based reset process as above.

5. OTP Issues or Locked Account

• If OTP doesn’t arrive or account is locked, contact your Circle/Corporate Administrator or IT Helpdesk (e.g., IT‑team at 011‑23319000).

⚙️ Core Features of BSNL HRMS (ESS)

BSNL’s ESS portal is built on SAP ESS/ERP, and includes modules such as:

• Profile Management

Update personal and bank information via the “Change Own Data” section.

• Attendance & Leave

Submit leave applications, view quotas, cancel leave, and track attendance and shift timings.

• Salary & Payslips

Access salary slips, Form 16, pay structure, deductions, and EPF/GPF ledgers.

• Reimbursements & Advances

Claim medical expenses, travel, LTC, broadband, or mobile allowances, and apply for GPF/EPF advances.

• Medical & LTC Claims

Submit medical or Executive Health Check-up claims and lodging LTC requests.

• Transfers (Rule 8) & Property Returns

Raise transfer requests and submit immovable property declarations digitally.

• Employee Directory & Search

Look up internal colleagues through the Employee Search feature.

• ESS Mobile Experience

Opt for Fiori Mobile launchpad for on-the-go access—leave, reimbursements, approvals.

👥 Practical Uses by Role

Employees

• Easily apply for leave, track attendance, download payslips/Form 16.
• Submit IT, medical, and LTC claims.
• Update profile & bank details independently.

Managers

• Receive notifications via universal worklist.
• Approve/reject leave, advances, claims; monitor team attendance.

HR Teams

• Monitor payroll, compliance, transfer requests.
• Generate analytic reports on HR metrics like leave, payroll, claims.

IT & Admin

• Manage Personnel No./HRMS ID, OTP delivery, password resets.
• Provide support via Circle/Corporate or central helpdesk.

🌟 Key Benefits of BSNL HRMS

1. Self-Service Efficiency
   Employees can manage personal details, leave, and payslips independently—reducing paper and HR queues.
2. Transparency & Tracking
   Real-time visibility into leave balance, salary structure, claims status, and transfer applications.
3. Centralized Data Management
   Unified repository for data like personal records, financials, service history, audit trails, and approvals.
4. Improved Accuracy
   Minimized data entry errors with digital forms and automated workflows.
5. Compliance-Friendly
   Automates statutory payroll calculations, EPF/GPF ledgers, tax deductions, and audit compliance.
6. Mobility & Convenience
   Fiori mobile access allows HR tasks from any location.
7. Scalability & Integration
   Runs on SAP infrastructure—ready for future growth, policy changes, and integration with other ERP modules.

❓ Frequently Asked Questions (FAQs)

Q1: What is the BSNL HRMS login URL?
→ Use https://svp.bsnl.co.in/ for intranet entry, or access the ESS portal directly at https://eportal.erp.bsnl.co.in/irj/portal.

Q2: What is Personnel No.?
→ It’s the last 8 digits of your HRMS number. (Example: 200201527 → 00201527).

Q3: I’m unable to login or reset password—what should I do?
→ Use “Forgot Password” to trigger OTP-based reset, or contact Circle/Corporate Admin or IT Helpdesk (011-23319000).

Q4: Can I update my bank or personal info?
→ Yes, use the “Change Own Data” option in Employee Self-Service.

Q5: How can I download my payslip or Form 16?
→ These are available under “Benefits & Payments” in ESS portal.

Q6: Can I claim reimbursement or LTC online?
→ Yes, submit claims for medical, LTC, broadband, mobile, etc., through the portal’s claim module.

✅ Best Practices

1. Always bookmark the ESS login page and ensure SSL (padlock) is visible.
2. Use your OTP to set a strong password on first login; update periodically.
3. Keep your mobile number updated for OTP delivery.
4. Regularly check worklist for pending approvals.
5. Track and record claim submissions and approval statuses.
6. Log out and clear cache when using shared devices.
7. Contact your local admin/helpdesk promptly for account issues or support.

🚀 Final Summary

BSNL’s HRMS (SVP/ESS) portal powered by SAP provides a comprehensive, secure, and user-centric experience. From managing leave, payroll, claims, and transfers, to updating personal details with mobile access, the system supports well-governed and transparent HR operations. Whether you’re an employee, manager, HR, or IT admin, the ESS portal is the backbone of efficient HR management at BSNL.